Welcome to the new era of restaurant staffing! If you’re a restaurant operator or manager, chances are you’ve already met your first Gen Z hire—or you’re about to. Born between 1997 and 2012, Gen Z is stepping into the workforce with fresh energy, high expectations and a digital-first mindset. They’re not just looking for a paycheck—they’re looking for purpose, flexibility and a workplace that aligns with their values.
So how do you onboard and train this generation effectively? Let’s dive into what makes Gen Z tick and how you can create an onboarding experience that sets them—and your restaurant—up for long-term success.
Understanding Gen Z: What They Want from Work
Before we talk training, it’s important to understand what Gen Z expects from the workplace:
- Work-life balance is non-negotiable. Gen Z values their time and mental health. They’re not afraid to walk away from jobs that feel chaotic or unsupportive.
- Technology is second nature. This generation grew up with smartphones and social media. They expect digital tools to be part of their work experience.
- Clear, honest communication matters. Gen Z wants transparency, regular feedback and a sense of inclusion. They’re not fans of vague instructions or top-down management styles.
According to Stanford’s research on Gen Z, this cohort is pragmatic, collaborative and driven by values. They want to make a difference—and they want to know how their work contributes to something bigger.
Onboarding Gen Z: Make It Meaningful from Day One
Your onboarding process is your first impression. For Gen Z, it’s not just about learning the menu or clocking in—it’s about feeling welcomed, respected and excited to be part of your team.
Here’s how to make onboarding Gen Z-friendly:
1. Start with purpose
Gen Z wants to know why your restaurant exists and how they fit into that story. Share your mission, values and community impact. If you support local farms, reduce food waste or host charity nights—talk about it!
Let them see that their role isn’t just transactional. It’s part of a bigger picture.
2. Use tech to train
Forget the paper handbooks. Gen Z thrives on interactive, mobile-friendly training. Consider using:
- App-based learning modules
- Short video tutorials
- Digital checklists and quizzes
- Online scheduling tools
Platforms like Restaurant365 highlight how mobile scheduling and digital communication can boost engagement and retention.
Training should be bite-sized, visual and accessible on their phones. Bonus points if it’s gamified or includes peer-to-peer learning.
3. Pair them with a mentor
Gen Z values relationships and guidance. Assign a seasoned team member to show them the ropes, answer questions and offer encouragement. This builds trust and helps new hires feel like part of the family.
Mentorship also reinforces your restaurant’s culture and standards in a more personal way than any manual ever could.
Training Techniques That Stick
Once onboarding is complete, ongoing training is key to keeping Gen Z engaged and growing.
1. Offer clear growth paths
Gen Z doesn’t want to feel stuck. Show them how they can move from host to server, line cook to sous chef, or even into management. Create structured levels with titles like “Level 1 Server” or “Shift Lead Trainee” to make progress visible.
The team at Supy.io emphasizes the importance of layered training and career roadmaps to retain Gen Z talent.
2. Give frequent feedback
This generation grew up with instant likes and comments. They expect regular feedback—not just during annual reviews. Make it a habit to offer quick, constructive input after shifts, during team huddles or via messaging apps.
Recognition matters too. A simple “Great job handling that rush!” goes a long way.
3. Respect their time
Gen Z values predictability and flexibility. Use scheduling software that lets them swap shifts, view schedules in advance and communicate availability easily. Avoid last-minute changes whenever possible.
If you can offer mental health days or flexible hours, even better. According to Forbes, Gen Z places a high priority on wellness and expects employers to support it.
Communication: Keep It Clear and Inclusive
Gen Z prefers short, direct messages—often via text or apps like Slack. They’re not big on long emails or formal memos. Keep communication:
- Brief and actionable
- Inclusive and respectful
- Open to feedback and dialogue
They also appreciate visual communication—think infographics, videos, and emojis. If you’re announcing a new policy or celebrating a team win, consider using a group chat or digital bulletin board.
And don’t forget to listen. Gen Z wants their voice to matter. Invite their input on menu ideas, shift improvements or sustainability efforts. You might be surprised by their creativity and insight.
Final Thoughts: Build a Culture They Want to Stay In
Training Gen Z isn’t just about teaching tasks—it’s about building a culture where they feel seen, supported and inspired. When you invest in thoughtful onboarding and training, you’re not just filling shifts—you’re building a team that grows with you.
So take the time to understand what motivates this generation. Embrace technology, offer flexibility and communicate with clarity. The payoff? A loyal, energized team that helps your restaurant thrive in the years ahead.
