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Forget Getting Carded. Amazon Wants to Scan Your Palm To Make...

Attention all baby-faced twenty-somethings who regularly get carded buying drinks: You may soon face a new high-tech twist on the age-old right...

IoT Can Help Bridge the Staffing Shortage Gap

There’s no denying the strain that staffing shortages have on the QSR industry. While there’s hope across the industry that this trend...

QSR Brands Can Leverage Technology to Overcome a Recession

With a looming recession, the QSR industry has been brainstorming ways to soften the expected blow to business. Many brands have been experimenting...

How Technology is Shaping the Future of Restaurant Loyalty Programs

The restaurant industry has boomed over the last few years as creativity, culture and new experiences are desired by the masses. However,...

We Asked AI How to Properly Open a Ghost Kitchen. Here’s...

Artificial intelligence is no longer just subject matter for unobtainable science-fiction movies. These systems have become increasingly intertwined in our everyday lives,...

Seven Common Mistakes to Avoid When Implementing New Technology

The restaurant industry is in a revolution—or evolution—in its relationship to technology. Operators are looking for tools and systems to give them...

Don’t Let Your Loyalty Program Go Stale – Putting CX Center...

Here’s how loyalty programs often pan out: A customer downloads the app. They might create an account, log in, place an order,...

Mitigating the Impact of Rising Interchange Fees

While using credit cards is a convenience for consumers, this form of payment represents a major cost center for restaurants. In fact,...

Are Third-party apps to rescue restaurants – or to profit from...

Third-party delivery platforms frame their business as one of marketing. When restaurants still had dining rooms to fill, apps promoted their service...

How To Turn VOICE ORDERING Into Success: Which You’re Not Quite...

“Hey Alexa - I want to order a pizza.”  Restaurant voice ordering is the newest customer engagement channel available...
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